Veterinary Client Experience Specialist

MedVet Medical & Cancer Centers for Pets; Norwalk (CT); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Vision and dental

401k with employer match

Paid Time Off (PTO)

On-call pay

Uniform allowance

Employee pet discounts

Disability insurance

Education assistance

Job summary

MedVet Medical & Cancer Centers for Pets in Norwalk, CT is seeking a Client Service Representative to join our fast-paced emergency and specialty team. You will greet clients, check in patients, answer phones, and help guide families through visits.

This role emphasizes clear communication, teamwork, and compassionate service. Proficiency with Word and Excel, a professional demeanor, and flexibility to work Wednesday through Saturday are valued.

Qualifications

• Greet and check-in clients in a fast-paced environment.
• Answer telephones and transfer calls with courtesy.
• Escort clients and their pets to exam rooms as needed.
• Manage medical records, charts, reports and correspondence.
• Discuss payment options and process payments.
• Maintain a neat and clean lobby.

Responsibilities

• Greet and check-in clients and escort pets to exam rooms.
• Answer phones, transfer calls, and direct inquiries.
• Manage medical records, charts, reports, and correspondence.
• Discuss payment options and process payments.
• Maintain a neat and organized lobby and reception area.

Skills

Verbal communication

Written communication

Client service

Attention to detail

Teamwork

Autonomy

Time management

Computer literacy

Veterinary experience (preferred)

Tools

MS Word

MS Excel

Job description

MedVet Medical & Cancer Centers for Pets in Norwalk, CT is seeking a Client Service Representative to join our fast-paced emergency and specialty team. You will greet clients, check in patients, answer phones, and help guide families through visits.

This role emphasizes clear communication, teamwork, and compassionate service. Proficiency with Word and Excel, a professional demeanor, and flexibility to work Wednesday through Saturday are valued.