Veterinary Client Experience Specialist

Western Veterinary Partners; Medford (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health package: Medical, dental, and视视

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Personal pet discount

Uniform allowance

Job summary

Western Veterinary Partners seeks a Client Service Representative at Medford Animal Hospital. You will greet clients, answer phones, schedule appointments, and assist with daily patient flow in a fast-paced setting.

Ideal candidates are friendly, organized, and team-oriented, with experience in customer service. Full-time or part-time roles available; benefits and a supportive clinic environment offered.

Qualifications

• Experience in a customer service, reception, or client-facing role.
• Veterinary receptionist or healthcare-related experience preferred.
• Proficiency in managing multi-line phone systems and in-person client interactions.

Responsibilities

• Greet clients and serve as the welcoming face of the hospital.
• Schedule and manage appointments and daily patient flow.
• Answer multi-line phone system and assist in-person clients.
• Process transactions and maintain financial records.
• Provide essential information about services and support clients.

Skills

Customer service

Reception

Phone etiquette

Communication

Organization

Team collaboration

Tools

Phone system

Payment processing

Job description

Western Veterinary Partners seeks a Client Service Representative at Medford Animal Hospital. You will greet clients, answer phones, schedule appointments, and assist with daily patient flow in a fast-paced setting.

Ideal candidates are friendly, organized, and team-oriented, with experience in customer service. Full-time or part-time roles available; benefits and a supportive clinic environment offered.