Veterinary Receptionist / Client Service Representative

Medford Animal Hospital; Medford (OR); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health package

Life insurance

Disability Insurance

Employee Assistance Program

401k with company match

Paid time off

Job summary

Medford Animal Hospital in Medford, Oregon seeks a friendly Client Service Representative to greet clients, manage appointments and patient flow, and support front-desk operations in a fast-paced clinic.

The role emphasizes excellent communication, organization, and teamwork, with compensation and benefits designed for a motivated front-d desk professional in a veterinary setting.

Qualifications

• Previous experience in a customer service, reception, or client-facing role.
• Veterinary receptionist or healthcare-related experience preferred.
• Proficiency in managing a multi-phone line system and assisting in-person clients.
• Strong verbal and written communication skills; organized and team-oriented.

Responsibilities

• Greet clients and provide a welcoming front-desk experience.
• Manage multi-line phone system and in-person client interactions.
• Schedule appointments and coordinate calendars for veterinarians.
• Process payments and maintain accurate financial records.

Skills

Customer service

Reception

Phone management

Scheduling

Payments processing

Job description

Veterinary Receptionist / Client Service Representative

Medford, OR

Medford Animal Hospital is seeking an outgoingClient Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $18 - $21 per hour, for each hour worked
• This is a full-time or part-time position, with a 4/10 schedule and availability needed Monday through Friday and rotating Saturdays.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• Previous experience in a customer service, reception, or client-facing role
• Veterinary receptionist or healthcare-related experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team

About us:

Medford Animal Hospital, located in Medford, Oregon, is committed to providing exceptional veterinary care for pets in a modern and welcoming environment. With a team of experienced veterinarians and compassionate staff, they offer a wide range of services tailored to meet the individual needs of each furry companion. From routine check-ups and vaccinations to advanced diagnostics and surgical procedures, Medford Animal Hospital prioritizes the health and well-being of pets while nurturing strong bonds with their owners. Trusted by the local community, they strive to ensure that every pet receives the highest standard of care and attention.

Pay Range

$18 - $21 USD

Medford AH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.