Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Medford (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health package: Medical, dental, and视视

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Personal pet discount

Uniform allowance

Job summary

Western Veterinary Partners seeks a Client Service Representative at Medford Animal Hospital. You will greet clients, answer phones, schedule appointments, and assist with daily patient flow in a fast-paced setting.

Ideal candidates are friendly, organized, and team-oriented, with experience in customer service. Full-time or part-time roles available; benefits and a supportive clinic environment offered.

Qualifications

• Experience in a customer service, reception, or client-facing role.
• Veterinary receptionist or healthcare-related experience preferred.
• Proficiency in managing multi-line phone systems and in-person client interactions.

Responsibilities

• Greet clients and serve as the welcoming face of the hospital.
• Schedule and manage appointments and daily patient flow.
• Answer multi-line phone system and assist in-person clients.
• Process transactions and maintain financial records.
• Provide essential information about services and support clients.

Skills

Customer service

Reception

Phone etiquette

Communication

Organization

Team collaboration

Tools

Phone system

Payment processing

Job description

Medford Animal Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in‑person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail‑oriented, highly organized, and thrive in a team‑focused customer service environment.

Schedule and compensation:

• Compensation: $18 - $21 per hour, for each hour worked
• This is a full‑time or part‑time position, with a 4/10 schedule and availability needed Monday through Friday and rotating Saturdays.

Full‑time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

*Part‑time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• Previous experience in a customer service, reception, or client‑facing role
• Veterinary receptionist or healthcare‑related experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi‑phone line system while assisting in‑person clients
  • Exceptional verbal and written communication skills
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team

About us:

Medford Animal Hospital, located in Medford, Oregon, is committed to providing exceptional veterinary care for pets in a modern and welcoming environment. With a team of experienced veterinarians and compassionate staff, they offer a wide range of services tailored to meet the individual needs of each furry companion. From routine check‑ups and vaccinations to advanced diagnostics and surgical procedures, Medford Animal Hospital prioritizes the health and well‑being of pets while nurturing strong bonds with their owners. Trusted by the local community, they strive to ensure that every pet receives the highest standard of care and attention.

This is a good‑faith estimate based on the role’s requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$18—$21 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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