Veterinary Client Experience Specialist

Cleveland Heights Animal Hospital; Lakeland (FL); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Paid time off

401K plan

Medical membership

Wellness program

Discounts on care

Competitive pay

Notary service

Job summary

Cleveland Heights Animal Hospital in Lakeland, FL is seeking a Client Service Specialist to join our team. We are a group of veterinary professionals dedicated to patient and client care with an emphasis on positive experiences for every visit.

This role focuses on frontline engagement, scheduling, basic records, payments, and hospitality for pets and their owners, with opportunities for growth through training and advancement. We offer competitive pay and benefits.

Qualifications

• Ability to speak and write English clearly.
• Ability to handle money accurately.
• Efficient clerical and cleaning duties.
• Physical ability to stand, move, and bend for long periods.
• Capability to lift up to 50 pounds.
• Commitment to following safety requirements.
• Positive, professional presence with staff, clients, and guests.

Responsibilities

• Greet and direct clients onsite; manage 8-line phone system.
• Coordinate communications for incoming/outgoing requests.
• Schedule appointments; prepare charts with necessary information.
• Maintain, audit, and purge medical records.
• Process invoices, collect payments, and reconcile daily.
• Prepare and log laboratory samples.
• Educate clients and triage pets for healthcare.
• Attend monthly staff meetings; pursue CE when offered.
• Deescalate sensitive situations with empathy.
• Maintain inventory and housekeeping for designated zones.

Skills

English proficiency

Money handling

Clerical tasks

Physical stamina

Lifting 50lbs

Job description

Cleveland Heights Animal Hospital in Lakeland, FL is seeking a Client Service Specialist to join our team. We are a group of veterinary professionals dedicated to patient and client care with an emphasis on positive experiences for every visit.

This role focuses on frontline engagement, scheduling, basic records, payments, and hospitality for pets and their owners, with opportunities for growth through training and advancement. We offer competitive pay and benefits.