Veterinary Client Experience Specialist

MedVet Medical & Cancer Centers for Pets; Garden City (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Vision and dental

401k with employer match

Paid time off (PTO)

Employee pet discounts and pet保险

Disability and life insurance

Job summary

MedVet Medical & Cancer Centers for Pets in Garden City, Idaho, is seeking a Veterinary Client Service Representative to be the first point of contact for clients. You will greet clients, manage records, assist with payments, and support a smooth MedVet experience for both clients and patients.

The role requires composure in emotional situations, strong communication skills, and the ability to multi-task in a fast-paced environment.

Qualifications

• Experience in a veterinary setting is preferred.
• Strong client-service orientation.
• Ability to stay composed in stressful situations.
• Excellent communication and data-entry accuracy.

Responsibilities

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Skills

Verbal communication

Written communication

Teamwork

Attention to detail

Multi-tasking

Customer service

Tools

Microsoft Word

Excel

Job description

MedVet Medical & Cancer Centers for Pets in Garden City, Idaho, is seeking a Veterinary Client Service Representative to be the first point of contact for clients. You will greet clients, manage records, assist with payments, and support a smooth MedVet experience for both clients and patients.

The role requires composure in emotional situations, strong communication skills, and the ability to multi-task in a fast-paced environment.