Veterinary Client Experience Specialist

NVA General Practice; Frisco (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Animal Medical & Surgical Hospital of Frisco seeks a friendly Client Service Representative to be the welcoming face at the front desk, greeting clients and their pets, scheduling appointments, answering phones, and processing payments. The role involves maintaining accurate records and supporting the veterinary team to ensure smooth daily operations.

The ideal candidate is organized, dependable, and able to multitask in a fast-paced environment.

Qualifications

• Excellent communication and customer service skills.
• Organized, dependable, and detail-oriented.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers and learning new systems.
• Veterinary experience preferred, but not required.

Responsibilities

• Welcome clients and their pets.
• Schedule appointments and manage the front desk.
• Answer phones and assist with client questions.
• Process payments, collections, and billing.
• Maintain accurate patient and client records.
• Communicate with clients and the veterinary team.
• Support veterinarians, technicians, and hospital leadership.
• Provide exceptional client service throughout every visit.

Skills

Communication

Customer service

Multitasking

Detail-oriented

Bilingual

Tools

AVImark

Job description

Animal Medical & Surgical Hospital of Frisco seeks a friendly Client Service Representative to be the welcoming face at the front desk, greeting clients and their pets, scheduling appointments, answering phones, and processing payments. The role involves maintaining accurate records and supporting the veterinary team to ensure smooth daily operations.

The ideal candidate is organized, dependable, and able to multitask in a fast-paced environment.