Veterinary Client Experience Specialist

NVA General Practice; Durango (CO); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid holidays

401K Retirement

Health, Dental, and Vision insurance

Health Savings Account

Pet Discounts

Paid Time Off (PTO)

Team events and other local social活动

Job summary

Riverview Animal Hospital in Durango, CO is hiring a Client Service Representative to greet clients, schedule appointments, process payments, and maintain a smooth front-desk flow.

Two+ years of customer service experience are required; veterinary hospital experience is a plus. You will answer phones and emails, relay medical information to clients, and support the daily operations. Pay ranges from $17–$19 per hour with a periodic paw bonus and benefits.

Qualifications

• Minimum of 2+ years of related customer service experience required.
• Veterinary hospital experience a plus.
• An employee in this position must have a sense of caring for animals and their owners.
• Professional communication skills

Responsibilities

• Assist with checking in clients/patients
• Answering phones
• Replying to client emails
• Relaying medical information to clients
• Generally assisting with the day-to-day operation of the hospital
• Communicating client concerns with the medical staff
• The base hourly range for this position is $17.00 - $19.00. Our pay ranges are primarily determined by role and level of responsibilities. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. This position is also eligible for a periodic bonus.
• Position eligible for a periodic paw bonus

Job description

Riverview Animal Hospital in Durango, CO is hiring a Client Service Representative to greet clients, schedule appointments, process payments, and maintain a smooth front-desk flow.

Two+ years of customer service experience are required; veterinary hospital experience is a plus. You will answer phones and emails, relay medical information to clients, and support the daily operations. Pay ranges from $17–$19 per hour with a periodic paw bonus and benefits.