Veterinary Client Experience Specialist

Vital Vet Animal Hospital; Chesapeake (VA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

PTO

Uniform Allowance

Employee Pet Discount

Health

Dental

Retirement

Continuing Education

Job summary

Vital Vet Animal Hospital in Chesapeake, VA is seeking a warm, organized Client Service Representative to welcome clients from the first call through checkout, supporting pet owners while keeping the hospital’s day running smoothly. The role emphasizes clear, respectful communication, compassion, and teamwork.

If you enjoy coordinating schedules, handling payments, and guiding clients through policies, you’ll fit right in.

Qualifications

• Excellent verbal and written communication with clients and team members.
• Ability to stay organized and manage multiple tasks in a fast-paced environment.
• Demonstrated customer-service focus and calm under pressure.

Responsibilities

• Welcome clients and patients with warmth and professionalism.
• Answer phones, respond to messages, and schedule appointments.
• Explain hospital policies, services, and next steps to clients.
• Check patients in and out accurately and efficiently.
• Process payments and review invoices with clients.
• Maintain accurate client and patient information.
• Coordinate communication between clients and the medical team.
• Respond calmly when clients are worried, frustrated, or grieving.
• Keep the reception area organized and welcoming.
• Support teammates and adapt as hospital needs change.

Skills

Clear communication

Empathy

Organizational skills

Customer service orientation

Tools

Practice-management software

Job description

Vital Vet Animal Hospital in Chesapeake, VA is seeking a warm, organized Client Service Representative to welcome clients from the first call through checkout, supporting pet owners while keeping the hospital’s day running smoothly. The role emphasizes clear, respectful communication, compassion, and teamwork.

If you enjoy coordinating schedules, handling payments, and guiding clients through policies, you’ll fit right in.