Veterinary Client Experience Specialist

amerivet; Campbell Hall (NY); Vor Ort; USD 22.000 - 28.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Life insurance

Mental health resources

401(k) matching

Student loan assistance

Competitive pay

Bonuses

Paid time off

Zusammenfassung

AmeriVet is hiring a Client Service Representative to be the first and last point of contact for clients. You will manage appointments, answer calls, process patient information, and coordinate between clients and our medical team to ensure a smooth, caring experience for pets and their families.

In this fast-paced role, you’ll use our practice management system to update records, handle billing, and support daily operations.

Qualifikationen

• High school diploma or equivalent work experience required.
• Excellent communication skills and a strong desire to provide compassionate, client-focused service.
• Prior customer service experience, preferably in a veterinary or healthcare setting.
• Basic proficiency with technology, including scheduling software and online communication platforms.
• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.
• Saturday availability a must.

Aufgaben

• Answer calls and emails promptly with professional, friendly service
• Schedule appointments based on client needs and veterinarian availability, including forward booking
• Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track
• Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments
• Greet clients warmly and ensure a positive experience throughout their visit
• Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team
• Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor
• Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives
• Update client and patient records in our practice management system with accuracy and efficiency
• Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims
• Maintain organized records of client communications and appointments to streamline operations
• Provide clients with accurate post-visit instructions, including medication schedules and follow-up care
• Help maintain a clean, organized reception area and assist with daily practice operations as needed
• Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store

Kenntnisse

Communication skills

Compassionate service

Customer service experience

Tech proficiency

Scheduling software

Online communication

Organizational skills

Saturday availability

Ausbildung

High school diploma or equivalent work experience required

Tools

Scheduling software

Online communication platforms

Jobbeschreibung

AmeriVet is hiring a Client Service Representative to be the first and last point of contact for clients. You will manage appointments, answer calls, process patient information, and coordinate between clients and our medical team to ensure a smooth, caring experience for pets and their families.

In this fast-paced role, you’ll use our practice management system to update records, handle billing, and support daily operations.