Veterinary Client Experience & Marketing Lead

Animal Health Care Center; Madison (WI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Animal Health Center and Clawington of Madison is seeking a Client Experience & Marketing Coordinator to help create exceptional experiences for our clients while strengthening our connection with the community.

This client-facing role focuses on building relationships with pet owners, helping new clients understand our services and policies, gathering feedback, and managing day-to-day marketing activities.

Qualifications

• Strong communication and relationship-building skills.
• Friendly, professional, and comfortable interacting with clients in person.
• Excellent organizational skills and attention to detail.
• Ability to represent Animal Health Center and Clawington of Madison in a positive way.
• Experience with social media, photography, content creation, or marketing is preferred.

Responsibilities

• Welcome new clients and introduce them to our team, mission, and services.
• Conduct onboarding conversations and wellness touchpoints to explain policies and resources.
• Build client relationships to encourage loyalty and referrals.
• Create social media content from photos, stories, and educational material.
• Manage daily social media engagement and online presence for both organizations.
• Support marketing initiatives and campaigns with leadership.
• Plan community outreach, events, partnerships, and collaborations.
• Monitor client feedback and online reviews to improve the client experience.
• Share client insights with leadership.

Skills

Communication

Relationship-building

Organizational skills

In-person customer service

Content creation

Job description

Animal Health Center and Clawington of Madison is seeking a Client Experience & Marketing Coordinator to help create exceptional experiences for our clients while strengthening our connection with the community.

This client-facing role focuses on building relationships with pet owners, helping new clients understand our services and policies, gathering feedback, and managing day-to-day marketing activities.