Veterinary Client Experience Advocate

MSPCA-Angell Careers; Boston (MA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Employee discounts

On-site parking

Job summary

MSPCA–Angell is seeking a Client Care Specialist (CCS) for a full‑time, 32–40 hour schedule with varying shifts, including weekends and holidays. You will be the first compassionate contact for clients, guiding them through admission, discharge, and daily interactions in a fast‑paced veterinary hospital environment.

In this role you’ll handle check‑ins, payments, and communications with empathy, while supporting the veterinary team and ensuring a positive client experience for pet owners during

Qualifications

• Required: High School diploma or better.
• Preferred: Associates degree or higher.
• Required: 1 year of customer service experience.
• Preferred: Experience as a veterinary receptionist or client service representative.

Responsibilities

• Welcome clients with warmth, empathy, and professionalism.
• Check in appointments, emergencies, and specialty cases.
• Keep clients informed with clear, confident communication.
• Answer phones and respond to inquiries with accuracy and care.
• Verify client information and review estimates.
• Process payments and reconcile your cash drawer.
• Coordinate smooth, stress‑free discharges with clear instructions.
• Support pet food sales, stocking, and prescription food pickups.
• Collaborate closely with veterinary staff, supervisors, and managers.
• Help onboard and mentor new team members.
• Stay flexible and focused in a fast‑moving, high‑stakes environment.
• Follow safety protocols and report concerns promptly.
• Opportunity to advance into additional responsibilities within the team.
• Develop leadership and deepen skills at the hospital.

Skills

Customer service

Communication

Calm under pressure

Multitasking

Computer literacy

Physical stamina

Animal welfare passion

Education

High school diploma or equivalent

Associates degree or higher

Tools

Phone system

Scanner

POS / cash register

Job description

MSPCA–Angell is seeking a Client Care Specialist (CCS) for a full‑time, 32–40 hour schedule with varying shifts, including weekends and holidays. You will be the first compassionate contact for clients, guiding them through admission, discharge, and daily interactions in a fast‑paced veterinary hospital environment.

In this role you’ll handle check‑ins, payments, and communications with empathy, while supporting the veterinary team and ensuring a positive client experience for pet owners during