Evening Veterinary Client Care Specialist

MSPCA-Angell; Waltham (MA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Tuition reimbursement

Paid holidays

Paid time off

Employee discounts

Free on-site parking

Job summary

MSPCA-Angell West is seeking a Client Care Specialist (CCS) to join our veterinary hospital team on the 2nd shift, Wednesday-Saturday with occasional other shifts. You will be the first face clients meet, delivering warm, empathetic service during emotional moments and guiding admissions, payments, and discharges with clear communication.

Join a nationally respected hospital with strong values and opportunities for growth as you support a high-performing veterinary team and help animals and

Qualifications

• 1 year of customer service experience.
• Strong communication: clear, compassionate, confident.
• Ability to stay calm and organized in high-energy environments.
• Comfort with computers, phones, scanners, and multitasking.
• Ability to stand for long periods and lift up to 40 lbs.
• A genuine passion for helping animals and the people who love them.

Responsibilities

• Welcome clients with warmth, empathy, and professionalism.
• Check in appointments, emergencies, and specialty cases.
• Keep clients informed with clear, confident communication.
• Answer phones and respond to inquiries with accuracy and care.
• Verify client information and review estimates.
• Process payments and reconcile your cash drawer.
• Coordinate smooth, stress-free discharges with clear instructions.
• Support pet food sales, stocking, and prescription food pickups.
• Collaborate with veterinary staff, supervisors, and managers.
• Help onboard and mentor new team members.
• Stay flexible and focused in a fast-moving environment.
• Follow safety protocols and report concerns promptly.
• Register emergency, referral, and unscheduled patients.
• Gather essential clinical details for triage.
• Explain emergency workflows and financial expectations.
• Coordinate communication between clients and veterinary teams.
• Provide updates to clients with hospitalized pets.
• Prepare and present estimates for planned and emergency admissions.
• Collaborate with veterinary staff to clarify estimate details.
• Assist Billing and Front Office teams with financial services and payment options.
• Serve as a financial liaison during admissions.

Skills

Customer service

Communication

Empathy

Multitasking

Stamina

Education

High School or better

Associates or better

Job description

MSPCA-Angell West is seeking a Client Care Specialist (CCS) to join our veterinary hospital team on the 2nd shift, Wednesday-Saturday with occasional other shifts. You will be the first face clients meet, delivering warm, empathetic service during emotional moments and guiding admissions, payments, and discharges with clear communication.

Join a nationally respected hospital with strong values and opportunities for growth as you support a high-performing veterinary team and help animals and