Compassionate Client Care Specialist for Veterinary Hospital

MSPCA-Angell; Boston (MA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Blue Cross medical, dental, and vision

Life and disability insurance

403(b) retirement plan

Tuition reimbursement

Paid holidays, sick time, and vacation

Employee discounts on pet care andfood

Free on‑site parking

Easy access to public transit

Job summary

MSPCA-Angell in Boston is seeking a Client Care Specialist (CCS) to be the heartbeat of our client experience at the veterinary hospital. Full-time, 32-40 hours weekly with varying shifts, including weekends and holidays.

You’ll welcome clients, verify information, handle admissions and discharges, support the veterinary team, and help manage payments and estimates. This role blends compassion with efficiency in a fast-paced setting.

Qualifications

• 1–2 years of customer service experience.
• Strong communication skills — clear, compassionate, confident.
• Ability to stay calm, organized and focused in high‑energy environments.
• Comfort with computers, phones, scanners, and multitasking.
• Ability to stand for long periods and lift up to 40 lbs.
• A genuine passion for helping animals and the people who love them.

Responsibilities

• Welcome clients with warmth, empathy, and professionalism.
• Check in appointments, emergencies, and specialty cases.
• Keep clients informed with clear, confident communication.
• Answer phones and respond to inquiries with accuracy and care.
• Verify client information and review estimates.
• Process payments and reconcile your cash drawer.
• Coordinate smooth, stress‑free discharges with clear instructions.
• Support pet food sales, stocking, and prescription food pickups.
• Collaborate closely with veterinary staff, supervisors, and managers.
• Help onboard and mentor new team members.
• Stay flexible and focused in a fast‑moving, high‑stakes environment.

Skills

Customer service

Communication

Calm under pressure

Tech proficiency

Physical stamina

Education

High school diploma

Associate degree

Job description

MSPCA-Angell in Boston is seeking a Client Care Specialist (CCS) to be the heartbeat of our client experience at the veterinary hospital. Full-time, 32-40 hours weekly with varying shifts, including weekends and holidays.

You’ll welcome clients, verify information, handle admissions and discharges, support the veterinary team, and help manage payments and estimates. This role blends compassion with efficiency in a fast-paced setting.