Client Care Specialist - Veterinary Hospital

MSPCA-Angell; Boston (MA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Blue Cross medical, dental, and vision

Life and disability insurance

403(b) retirement plan

Tuition reimbursement

Paid holidays, sick time, and vacation

Employee discounts on pet care andfood

Free on‑site parking

Easy access to public transit

Job summary

MSPCA-Angell in Boston is seeking a Client Care Specialist (CCS) to be the heartbeat of our client experience at the veterinary hospital. Full-time, 32-40 hours weekly with varying shifts, including weekends and holidays.

You’ll welcome clients, verify information, handle admissions and discharges, support the veterinary team, and help manage payments and estimates. This role blends compassion with efficiency in a fast-paced setting.

Qualifications

• 1–2 years of customer service experience.
• Strong communication skills — clear, compassionate, confident.
• Ability to stay calm, organized and focused in high‑energy environments.
• Comfort with computers, phones, scanners, and multitasking.
• Ability to stand for long periods and lift up to 40 lbs.
• A genuine passion for helping animals and the people who love them.

Responsibilities

• Welcome clients with warmth, empathy, and professionalism.
• Check in appointments, emergencies, and specialty cases.
• Keep clients informed with clear, confident communication.
• Answer phones and respond to inquiries with accuracy and care.
• Verify client information and review estimates.
• Process payments and reconcile your cash drawer.
• Coordinate smooth, stress‑free discharges with clear instructions.
• Support pet food sales, stocking, and prescription food pickups.
• Collaborate closely with veterinary staff, supervisors, and managers.
• Help onboard and mentor new team members.
• Stay flexible and focused in a fast‑moving, high‑stakes environment.

Skills

Customer service

Communication

Calm under pressure

Tech proficiency

Physical stamina

Education

High school diploma

Associate degree

Job description

Client Care Specialist (CCS) - Veterinary Hospital - Full Time 32-40 hrs/week schedule options - Varying shifts including weekends and holidays (one weekend day required)

Be the First Face of Compassionate Care

Love animals? Thrive under pressure? Want a role where your work truly matters?

As a Client Care Specialist (CCS) at MSPCA-Angell, you’re the heartbeat of our client experience. You’re the first person pet owners meet during some of their most emotional moments — and the steady, compassionate presence that helps them feel supported from the moment they walk through our doors.

This is your chance to join one of the most respected veterinary hospitals in the country and make a real impact every single day.

What You’ll Do

Deliver an Exceptional Client Experience

• Welcome clients with warmth, empathy, and professionalism
• Check in appointments, emergencies, and specialty cases
• Keep clients informed with clear, confident communication
• Answer phones and respond to inquiries with accuracy and care

Own the Admission & Discharge Process

• Verify client information and review estimates
• Process payments and reconcile your cash drawer
• Coordinate smooth, stress‑free discharges with clear instructions
• Support pet food sales, stocking, and prescription food pickups

Support a High‑Performing Veterinary Team

• Collaborate closely with veterinary staff, supervisors, and managers
• Help onboard and mentor new team members
• Stay flexible and focused in a fast‑moving, high‑stakes environment
• Follow safety protocols and report concerns promptly

Grow Your Expertise & Leadership

As you develop in the CCS role, you’ll have the opportunity to advance and take on additional responsibilities within the scope of the team that deepen your skills and expand your impact at the hospital.

Additional Responsibilities Include

• Register emergency, referral, and unscheduled patients
• Gather essential clinical details for triage
• Explain emergency workflows and financial expectations
• Coordinate communication between clients, veterinary teams, and Admissions
• Provide updates to clients with hospitalized pets
• Accept animal surrenders when the Shelter is closed
• Prepare and present estimates for planned and emergency admissions
• Collaborate with veterinary staff to clarify estimate details
• Assist Billing and Front Office teams with financial services and payment options
• Serve as a financial liaison during admissions

What You Bring

• 1-2 years of customer service experience
• Strong communication skills — clear, compassionate, confident
• Ability to stay calm, organized, and focused in high‑energy environments
• Comfort with computers, phones, scanners, and multitasking
• Ability to stand for long periods and lift up to 40 lbs
• A genuine passion for helping animals and the people who love them

How We Work: Our Values in Action

Client Services Core Values

• Assume Positive Intent — Lead with trust and empathy
• Be Solutions‑Oriented — Don’t just spot problems; help solve them
• Be Mindful; Be Present — Focus on the task at hand and do it well
• Respect — For clients, colleagues, and yourself
• Ownership — Take responsibility and take pride in your growth

MSPCA Organizational Values

Compassion

• Integrity
• Positivity
• Service
• Excellence
• Collaboration These values guide how we treat clients, animals, and each other every day.

Compensation

• Starting pay: $20-$21/hour
• Please note that candidates with additional experience or credentials may be eligible for compensation aligned with their qualifications

Benefits

• Blue Cross medical, dental, and vision
• Life and disability insurance
• 403(b) retirement plan
• Tuition reimbursement
• Paid holidays, sick time, and vacation
• Employee discounts on pet care and food
• Free on‑site parking and easy access to public transit

Why MSPCA‑Angell?

Founded in 1915, MSPCA‑Angell is internationally recognized for excellence in veterinary medicine, education, and compassionate service. We provide primary care, 24/7 emergency services, and specialty care for dogs, cats, and exotic pets.

Joining our team means joining a mission — and a legacy.

Make Your Passion Your Career

Experience

Required

• 1 year(s): Customer service experience

Preferred

• Previous experience as a Veterinary Receptionist/Client Service Representative is preferred.

Education

Required

• High School or better

Preferred

• Associates or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.