Veterinary Client Care Specialist — Nights & Weekends

Ethos Veterinary Health; Boulder (CO); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

HSA / FSA

Life and Disability Insurance

Employee Assistance Program (EAP)

Employee Pet Discount

Paid Time Off (PTO) and Holidays

Professional Development Opportunities

Uniform Allowance

Job summary

CASE - Colorado Animal Specialty & Emergency is seeking a Client Service Representative in Boulder, CO. You will greet clients, check in for appointments, and support a busy hospital team with compassion.

The role requires delivering exceptional customer service, coordinating admissions, and assisting with routine front desk duties in a 24/7 emergency setting. Weekend work is required; compensation ranges from $19–$21 per hour.

Qualifications

• Fluent English skills (speaking & reading) required.
• Ability to work independently with minimal supervision.
• Ability to multi-task and produce quality work while making decisions.
• Provide high quality customer service to clients.

Responsibilities

• Provide high quality customer service to clients in lobby.
• Facilitate admission of patients.
• Support doctors and staff as needed.
• Assist with euthanasia paperwork and compassionate service to owners.
• Collect deposits for appointments and procedures.
• Communicate patient progress/owner updates to clients in the lobby.
• Answer questions from clients in the lobby.
• Schedule future appointments and follow-ups.
• Sign in visitors and vendors.
• Look for ways to improve service delivery with respect and compassion.
• Assist with onboarding and daily front desk duties (cleaning, supplies).
• Maintain coffee and supplies for client use.
• Work nights, weekends, holidays as needed in a 24/7 emergency hospital.
• Uphold CORE values: Collaboration, Integrity, Respect, Compassion.

Skills

Fluent English

Independent work

Multi-tasking

Customer service

Job description

CASE - Colorado Animal Specialty & Emergency is seeking a Client Service Representative in Boulder, CO. You will greet clients, check in for appointments, and support a busy hospital team with compassion.

The role requires delivering exceptional customer service, coordinating admissions, and assisting with routine front desk duties in a 24/7 emergency setting. Weekend work is required; compensation ranges from $19–$21 per hour.