Veterinary Client Services Specialist

VCA Animal Hospitals; Colorado Springs (CO); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision & paid vacation/sick days

401(k)

Generous employee pet discounts

Job summary

Northwest Animal Hospital is seeking an experienced Client Service Representative to join our team in Colorado Springs. This role includes greeting clients, scheduling appointments, handling payments, and educating clients about pet care and products.

The position pays $16.00-18.00 per hour, depending on experience and certifications, with availability required on Saturdays. We offer a supportive environment with opportunities to grow within VCA Northwest Animal Hospital.

Qualifications

• Customer service functions including greeting visitors and guiding clients.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees and processing payments.
• Educating clients on basic pet care and products.

Responsibilities

• Greet visitors, answer phones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments for patients.
• Place follow-up calls and reach out to prospective clients.
• Explain fees and process payments accurately.
• Educate clients on products, services, and basic pet care.

Skills

Customer service

Scheduling

Telephone skills

Payment processing

Client education

Job description

Northwest Animal Hospital is seeking an experienced Client Service Representative to join our team in Colorado Springs. This role includes greeting clients, scheduling appointments, handling payments, and educating clients about pet care and products.

The position pays $16.00-18.00 per hour, depending on experience and certifications, with availability required on Saturdays. We offer a supportive environment with opportunities to grow within VCA Northwest Animal Hospital.