Client Service Representative

Ethos Veterinary Health; Boulder (CO); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

HSA / FSA

Life and Disability Insurance

Employee Assistance Program (EAP)

Employee Pet Discount

Paid Time Off (PTO) and Holidays

Professional Development Opportunities

Uniform Allowance

Job summary

CASE - Colorado Animal Specialty & Emergency is seeking a Client Service Representative in Boulder, CO. You will greet clients, check in for appointments, and support a busy hospital team with compassion.

The role requires delivering exceptional customer service, coordinating admissions, and assisting with routine front desk duties in a 24/7 emergency setting. Weekend work is required; compensation ranges from $19–$21 per hour.

Qualifications

• Fluent English skills (speaking & reading) required.
• Ability to work independently with minimal supervision.
• Ability to multi-task and produce quality work while making decisions.
• Provide high quality customer service to clients.

Responsibilities

• Provide high quality customer service to clients in lobby.
• Facilitate admission of patients.
• Support doctors and staff as needed.
• Assist with euthanasia paperwork and compassionate service to owners.
• Collect deposits for appointments and procedures.
• Communicate patient progress/owner updates to clients in the lobby.
• Answer questions from clients in the lobby.
• Schedule future appointments and follow-ups.
• Sign in visitors and vendors.
• Look for ways to improve service delivery with respect and compassion.
• Assist with onboarding and daily front desk duties (cleaning, supplies).
• Maintain coffee and supplies for client use.
• Work nights, weekends, holidays as needed in a 24/7 emergency hospital.
• Uphold CORE values: Collaboration, Integrity, Respect, Compassion.

Skills

Fluent English

Independent work

Multi-tasking

Customer service

Job description

Client Service Representative

Boulder, CO

Compensation

• $19 - $21/hr based on experience
• Weekend differential offered
• Overnight differential offered

Schedule

• Full Time: 4 x 10 Hour Shifts or 5 x 8 Hour Shifts; Weekends Required

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability Insurance
• Employee Assistance Program (EAP)
• Employee Pet Discount
• Paid Time Off (PTO) and Holidays
• Professional Development Opportunities
• Uniform Allowance

Job Description

In this role you will be the face of CASE for clients as they are checking in for appointments, waiting in the lobby and discharging, and a crucial member of our hospital team.

Responsibilities

• Provide high quality customer service that meets or exceeds the expectations of our clients
• Facilitate admission of patients
• Support the doctors and support staff as needed
• Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief
• Collect deposits for appointments and procedures
• Communicate patient progress/owner updates to clients in the lobby
• Answer questions clients may have while in the lobby
• Schedule future appointments/follow up as needed
• Sign in visitors and vendors
• Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion
• Assist with basic onboarding and introductory training of new team members; daily cleaning of front desk/lobby area – wipe down surfaces, sweep lobby, etc.
• Maintain coffee and supplies for client use
• Ability to work nights, weekends, holidays as needed to fit the needs of a 24/7 emergency veterinary hospital
• Uphold our Core Values in all aspects of the job: Collaboration, Integrity, Respect, and Compassion

Qualifications

• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus
• Ability to work independently and with little or no supervision
• Ability to multi-task and produce quality work while making effective decisions
• Provide high quality customer service that meets or exceeds the expectations of our clients
• Facilitate admission of patients
• Support the doctors and support staff as needed
• Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief
• Collect deposits for appointments and procedures
• Communicate patient progress/owner updates to clients in the lobby
• Answer questions clients may have while in the lobby
• Schedule future appointments/follow up as needed
• Sign in visitors and vendors
• Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion
• Assist with basic onboarding and introductory training of new team members; daily cleaning of front desk/lobby area – wipe down surfaces, sweep lobby, etc.
• Maintain coffee and supplies for client use
• Ability to work nights, weekends, holidays as needed to fit the needs of a 24/7 emergency veterinary hospital
• Uphold our Core Values in all aspects of the job: Collaboration, Integrity, Respect, and Compassion

About CASE

Colorado Animal Specialty & Emergency (CASE) is one of the largest and most advanced specialty and emergency veterinary hospitals in the Rocky Mountain region. Our team provides comprehensive emergency and specialty care, utilizing advanced diagnostic and treatment capabilities to support pets and their families throughout Colorado. Through collaboration, innovation, and compassionate service, CASE is dedicated to preserving and enhancing the human-animal bond.

Nearby Communities

• Boulder, CO
• Longmont, CO
• Louisville, CO
• Lafayette, CO
• Superior, CO
• Westminster, CO
• Broomfield, CO
• Arvada, CO
• Thornton, CO
• Denver, CO
• Erie, CO
• Golden, CO

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.