Client Experience Lead — Veterinary Hospital

Ethos Veterinary Health; Boulder (CO); On-site; USD 74,501,000 - 77,366,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

HSA/FSA

Life & Disability Insurance

EAP

Pet Discount

PTO & Holidays

Professional Development

Uniform Allowance

Job summary

Colorado Animal Specialty & Emergency (CASE) in Boulder, CO seeks a Lead Client Service Representative to supervise the client experience team and partner with hospital leadership to enhance service quality. The role emphasizes strategic thinking, team leadership, and process improvements within a veterinary setting.

The position offers full-time hours, a Monday–Friday schedule with occasional weekend coverage, and a comprehensive benefits package.

Qualifications

• High School Diploma or equivalent.
• 1 year in client experience role, preferably in hospitality.
• Supervisory/management experience preferred.
• Fluent English required; multilingual a plus.
• Strong interpersonal skills and emotional intelligence.

Responsibilities

• Supervise day-to-day activities and maintain SOPs.
• Collaborate with Ezyvet and SmartFlow teams on client issues.
• Lead end-of-day processing and client experience improvements.
• Schedule team coverage and mentor staff.

Skills

Client Experience

Team Leadership

Emotional Intelligence

Microsoft Office

Fluent English

Education

High School Diploma

Tools

Ezyvet

SmartFlow

Job description

Colorado Animal Specialty & Emergency (CASE) in Boulder, CO seeks a Lead Client Service Representative to supervise the client experience team and partner with hospital leadership to enhance service quality. The role emphasizes strategic thinking, team leadership, and process improvements within a veterinary setting.

The position offers full-time hours, a Monday–Friday schedule with occasional weekend coverage, and a comprehensive benefits package.