Veterinary Client Care Specialist (Front Desk & Scheduler)

Moorpark Vet; Moorpark (CA); On-site; USD 22,000 - 33,000; Full time

Job summary

Moorpark Veterinary Hospital seeks a friendly and organized Client Service Representative to welcome clients and patients, manage appointments, and support the medical team throughout visits.

You will handle calls, payments, and coordination of prescriptions and food pickups while ensuring accurate client and patient information and a welcoming reception area. Collaborative teamwork is essential.

Qualifications

• Friendly, dependable, and organized.
• Excellent communication with diverse clients.
• Strong customer service, attention to detail, and patience.

Responsibilities

• Greet and check in clients and patients
• Schedule and manage appointments
• Answer incoming phone calls and client questions
• Check clients out and process payments
• Communicate messages between clients and the medical team
• Assist with prescription and food pickup coordination
• Maintain accurate client and patient information
• Help manage appointment flow throughout the day
• Provide compassionate support during both routine and difficult visits
• Keep the reception and lobby areas organized and welcoming
• Work closely with doctors, technicians, assistants, and fellow CSRs

Skills

Customer service

Communication

Multitasking

Organization

Job description

Moorpark Veterinary Hospital seeks a friendly and organized Client Service Representative to welcome clients and patients, manage appointments, and support the medical team throughout visits.

You will handle calls, payments, and coordination of prescriptions and food pickups while ensuring accurate client and patient information and a welcoming reception area. Collaborative teamwork is essential.