Client Service Representative

Moorpark Vet; Moorpark (CA); On-site; USD 22,000 - 33,000; Full time

Job summary

Moorpark Veterinary Hospital seeks a friendly and organized Client Service Representative to welcome clients and patients, manage appointments, and support the medical team throughout visits.

You will handle calls, payments, and coordination of prescriptions and food pickups while ensuring accurate client and patient information and a welcoming reception area. Collaborative teamwork is essential.

Qualifications

• Friendly, dependable, and organized.
• Excellent communication with diverse clients.
• Strong customer service, attention to detail, and patience.

Responsibilities

• Greet and check in clients and patients
• Schedule and manage appointments
• Answer incoming phone calls and client questions
• Check clients out and process payments
• Communicate messages between clients and the medical team
• Assist with prescription and food pickup coordination
• Maintain accurate client and patient information
• Help manage appointment flow throughout the day
• Provide compassionate support during both routine and difficult visits
• Keep the reception and lobby areas organized and welcoming
• Work closely with doctors, technicians, assistants, and fellow CSRs

Skills

Customer service

Communication

Multitasking

Organization

Job description

Our Client Service Representatives are the welcoming faces and helpful voices of Moorpark Veterinary Hospital. From the first phone call to the end of a visit, our CSRs help create a positive experience for our clients while keeping communication and appointments organized behind the scenes.

This role is a great fit for someone who enjoys helping people, can confidently manage multiple tasks, and understands that excellent client service is an important part of excellent veterinary care.

What You’ll Do

Responsibilities may include:

• Greet and check in clients and patients
• Schedule and manage appointments
• Answer incoming phone calls and client questions
• Check clients out and process payments
• Communicate messages between clients and the medical team
• Assist with prescription and food pickup coordination
• Maintain accurate client and patient information
• Help manage appointment flow throughout the day
• Provide compassionate support during both routine and difficult visits
• Keep the reception and lobby areas organized and welcoming
• Work closely with doctors, technicians, assistants, and fellow CSRs

What We’re Looking For

We’re looking for someone who is friendly, dependable, organized, and comfortable communicating with many different people throughout the day.

Strong customer service skills, attention to detail, patience, and the ability to multitask are important in this role. Veterinary experience is helpful, but a strong service mindset and willingness to learn can go a long way.

Interested in Joining Us?

If you’re looking for a hospital where you can use your skills, continue learning, and be part of a team that genuinely cares about its patients, clients, and one another, we’d love to hear from you.