Veterinary Client Care Specialist – Front Desk

VCA Animal Hospitals, Inc; Anchorage (AK); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

Opportunities for professional growth

Supportive team environment

Competitive hourly pay

Job summary

VCA Bering Sea Animal Hospital in Anchorage, AK seeks a friendly Client Service Representative (CSR) to greet clients, manage phone inquiries, schedule appointments, and support hospital operations. The role requires a high school diploma, customer service experience, and comfort with veterinary software.

You’ll work in a team‑oriented, fast-paced environment with opportunities for professional development.

Qualifications

• High school diploma or equivalent required.
• Previous experience as a veterinary receptionist, in animal care, or in a customer service role strongly preferred.
• Strong interpersonal and communication skills, with a professional and friendly demeanor.
• Ability to multitask, prioritize, and remain calm in a fast-paced environment.
• Basic computer skills and familiarity with veterinary practice software (training provided if needed).
• Reliability, attention to detail, and a genuine love for animals and their care.

Responsibilities

• Greet clients and patients warmly upon arrival and provide a welcoming, professional environment.
• Answer incoming phone calls, schedule appointments, and respond to client inquiries promptly and courteously.
• Check patients in and out for appointments, surgeries, and boarding.
• Accurately process payments, maintain financial records, and balance the cash drawer.
• Communicate clearly with clients regarding hospital policies, services, estimates, and patient care updates.
• Maintain accurate and up-to-date client and patient records within the hospital management software.
• Assist with managing prescription refills and coordinating client communications regarding patient care.
• Collaborate with veterinary and technical staff to ensure smooth workflow and exceptional service.
• Perform general administrative tasks such as filing, scanning, email correspondence, and maintaining the reception area.

Skills

Customer service

Interpersonal skills

Multitasking

Communication skills

Detail-oriented

Education

High school diploma

Tools

Practice management software

Veterinary software

Job description

VCA Bering Sea Animal Hospital in Anchorage, AK seeks a friendly Client Service Representative (CSR) to greet clients, manage phone inquiries, schedule appointments, and support hospital operations. The role requires a high school diploma, customer service experience, and comfort with veterinary software.

You’ll work in a team‑oriented, fast-paced environment with opportunities for professional development.