Pet Hospital Client Concierge & Scheduling

Vicar Operating, Inc. dba VCA; Anchorage (AK); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

Professional development

Supportive team

Medical benefits

Dental benefits

Vision benefits

Paid time off

401(k)

Pet discounts

Job summary

VCA Bering Sea Animal Hospital in Anchorage, AK is seeking a Client Service Representative to be the first and last contact for clients, delivering friendly, professional care in person or by phone. You will schedule appointments, check clients and patients in and out, accept payments, and keep accurate records in the hospital software while maintaining a welcoming reception.

This full‑time role requires flexibility, including some evenings and weekends, and offers a supportive team in a

Qualifications

• High school diploma or equivalent required.
• Previous experience as a veterinary receptionist, in animal care, or in a customer service role strongly preferred.
• Strong interpersonal and communication skills, with a professional and friendly demeanor.
• Ability to multitask, prioritize, and remain calm in a fast-paced environment.
• Basic computer skills and familiarity with veterinary practice software (training provided if needed).
• Reliability, attention to detail, and a genuine love for animals and their care.

Responsibilities

• Greet clients and patients warmly upon arrival and provide a welcoming, professional environment.
• Answer incoming phone calls, schedule appointments, and respond to client inquiries promptly and courteously.
• Check patients in and out for appointments, surgeries, and boarding.
• Accurately process payments, maintain financial records, and balance the cash drawer.
• Communicate clearly with clients regarding hospital policies, services, estimates, and patient care updates.

Skills

Customer service

Reception experience

Interpersonal skills

Multitasking

Computer skills

Education

High school diploma

Job description

VCA Bering Sea Animal Hospital in Anchorage, AK is seeking a Client Service Representative to be the first and last contact for clients, delivering friendly, professional care in person or by phone. You will schedule appointments, check clients and patients in and out, accept payments, and keep accurate records in the hospital software while maintaining a welcoming reception.

This full‑time role requires flexibility, including some evenings and weekends, and offers a supportive team in a