Client Experience Specialist - Veterinary Front Desk

Southside Animal Hospital and Wellness Center.; Anchorage (AK); On-site; USD 32,000 - 42,000; Full time

Job summary

National Veterinary Associates (NVA) is seeking a client-facing receptionist for a Southside Animal Hospital and Wellness Center location in Anchorage. You will greet clients, respond to questions, schedule appointments, handle payments, and manage mail and emails to keep operations running smoothly.

The role requires using practice management software to document and maintain client information, escalate complex matters to senior staff, and ensure a clean, welcoming waiting area.

Qualifications

• Minimum of 1 year related experience required.

Responsibilities

• Greet clients and respond to questions.
• Answer phone calls and screen for service needs.
• Schedule appointments and coordinate messaging.
• Process incoming and outgoing mail and e-mail.
• Document and maintain client information in practice management software.
• Escalate complex matters to senior staff.
• Monitor waiting area for cleanliness.

Skills

Customer service

Phone etiquette

Scheduling

Communication

Payments processing

Tools

Practice management software

Job description

National Veterinary Associates (NVA) is seeking a client-facing receptionist for a Southside Animal Hospital and Wellness Center location in Anchorage. You will greet clients, respond to questions, schedule appointments, handle payments, and manage mail and emails to keep operations running smoothly.

The role requires using practice management software to document and maintain client information, escalate complex matters to senior staff, and ensure a clean, welcoming waiting area.