Veterinary Client Care Specialist (Evenings & Weekends)

VCA Animal Hospitals, Inc; Emmaus (PA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical/dental/vision

Paid vacation

401(k)

Pet care discounts

Job summary

VCA Animal Hospitals, Inc in Emmaus, PA is seeking a friendly client services associate to greet clients and their pets, guide them to exam rooms, and manage scheduling.

You will explain fees, process payments, suggest products and services, and help maintain medical records. The role requires strong listening and communication skills, compassion for pets and people, and flexibility to work evenings, weekends, or holidays.

Qualifications

• At least one year of proven past experience helping customers.
• High School Diploma/GED or equivalent.
• Excellent listening and communication skills.
• Compassion for pets and people, and awareness and understanding of others’ reactions.
• Proven decision-making skills to choose the most appropriate course of action.
• The ability to integrate new information into problem-solving.
• Willingness to work non-traditional hours, including nights, weekends and holidays.
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care.
• Managing medical records, charts, reports and correspondence.

Skills

Customer service

Listening skills

Communication skills

Compassion for pets

Decision making

Problem solving

MS Office

Physical stamina

Education

High School Diploma/GED

Tools

MS Office

Job description

VCA Animal Hospitals, Inc in Emmaus, PA is seeking a friendly client services associate to greet clients and their pets, guide them to exam rooms, and manage scheduling.

You will explain fees, process payments, suggest products and services, and help maintain medical records. The role requires strong listening and communication skills, compassion for pets and people, and flexibility to work evenings, weekends, or holidays.