Customer Service Representative

MARS Veterinary; California; On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Educational support

401(k) with company match

Medical, dental, and vision insurance

Pet discounts

Job summary

VCA Animal Hospitals is hiring a Veterinary Client Service Representative for night and weekend shifts. You will greet clients, handle scheduling, explain costs, and maintain patient records with care and accuracy.

The role emphasizes compassionate client service, clear communication, and teamwork in a busy veterinary setting. Generous benefits and a supportive environment are offered.

Qualifications

• Availability for nights and weekends.
• Client service experience (veterinary or medical preferred).
• Compassion for pets and people.
• Sharp attention to detail and good judgment under pressure.
• Honesty, accountability and willingness to learn.

Responsibilities

• Greet clients in person and by phone warmly.
• Manage calls, texts, emails, and scheduling.
• Explain treatment fees and payment options.
• Keep patient records and electronic systems organized.
• Bring calm, clear communication to a fast-paced environment.

Skills

Client service experience

People skills

Attention to detail

Calm under pressure

Honesty and accountability

Job description

Veterinary Client Service Representative

$20-$23/hr + $3/hr weekend differential

Now hiring for nights & weekends

Love pets? Great with people? We need someone who can do both at the same time — especially on evenings and weekends, when our clients need us most.

As our Client Service Representative, you'll be the first friendly face (and voice) our clients and patients see and hear — handling everything from check-ins and scheduling to explaining treatment costs and keeping records running smoothly.

Schedule: This role is focused on night and weekend shifts — perfect if you want consistent hours during the times we need coverage most (and that weekend differential adds up!).

What you’ll do:

• Greet clients warmly, in person and on the phone
• Manage calls, texts, emails, and scheduling
• Explain treatment fees and payment options
• Keep patient records and electronic systems organized
• Bring calm, clear communication to a fast-paced environment

What you bring:

• Availability for nights and weekends
• Client service experience (veterinary or medical preferred)
• Compassion for pets and people
• Sharp attention to detail and great judgment under pressure
• Honesty, accountability, and a love of learning

What we offer:

• Educational support and real career growth
• 401(k) with company match
• Medical, dental, and vision insurance
• Generous pet discounts
• A genuinely supportive team
• Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board‑certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands.