Veterinary Client Care Specialist

VCA Animal Hospitals; Snohomish (WA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Parental Leave

Paid Vacation/Sick Time

401(k) with corporate match

Pet Care Discounts

Head Space Subscription

Lyra Health Sessions

Referral Bonuses

Competitive Wages

Career Development Programs

Job summary

VCA Snohomish Animal Hospital is seeking a full-time Client Service Representative to join our front desk team in Snohomish, WA. The CSR serves as the face of the practice, greeting clients, managing appointments, processing payments, and guiding pets to exam rooms.

The role includes explaining fees, recommending products and services, educating clients on basic pet care, and maintaining medical records. Work shifts run 11am to 6pm, with a starting wage of $20 per hour and opportunities for

Responsibilities

• Greeting visitors and answering telephones, guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, educating clients on general animal husbandry and non-medical pet care (heartworm prevention, housebreaking, flea & tick control)
• Managing medical records, charts, reports and correspondence

Job description

VCA Snohomish Animal Hospital is seeking a full-time Client Service Representative to join our front desk team in Snohomish, WA. The CSR serves as the face of the practice, greeting clients, managing appointments, processing payments, and guiding pets to exam rooms.

The role includes explaining fees, recommending products and services, educating clients on basic pet care, and maintaining medical records. Work shifts run 11am to 6pm, with a starting wage of $20 per hour and opportunities for