Client Service Representative

VCA Animal Hospitals; Snohomish (WA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Parental Leave

Paid Vacation/Sick Time

401(k) with corporate match

Pet Care Discounts

Head Space Subscription

Lyra Health Sessions

Referral Bonuses

Competitive Wages

Career Development Programs

Job summary

VCA Snohomish Animal Hospital is seeking a full-time Client Service Representative to join our front desk team in Snohomish, WA. The CSR serves as the face of the practice, greeting clients, managing appointments, processing payments, and guiding pets to exam rooms.

The role includes explaining fees, recommending products and services, educating clients on basic pet care, and maintaining medical records. Work shifts run 11am to 6pm, with a starting wage of $20 per hour and opportunities for

Responsibilities

• Greeting visitors and answering telephones, guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, educating clients on general animal husbandry and non-medical pet care (heartworm prevention, housebreaking, flea & tick control)
• Managing medical records, charts, reports and correspondence

Job description

VCA Snohomish Animal Hospital is looking to expand our Client Service Team and is seeking a full-time Client Service Representative!

Snapshot of our Client Service Team:

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.

Schedule:

Full-time opportunity. 5 x8 hour shifts, 11am - 6 pm.

Compensation:

Pay is $20 /hr. Financial growth opportunities available.

About VCA Snohomish Animal Hospital:

At VCA Snohomish Animal Hospital, we are more than just a veterinary practice-we are a community dedicated to the health and well-being of animals. Our state-of-the-art facility, compassionate team, and commitment to gold standard medicine make us a leading choice for pet care in the Snohomish area. As a member of our team, you will have the opportunity to contribute to the legacy of excellence we have built over the years.

Benefits of joining the VCA Team!

• Access to the people and financial resources of a large veterinary community
• Leadership opportunities and Career Development Programs
• Opportunities to give back through strong Shelter partnerships and VCA Charities
• Free mental wellness subscriptions (Head Space and 12 Lyra Health Sessions)
• Referral bonuses and Competitive wages
• Medical, dental & vision insurance
• Life, long and short-term disability insurance included
• Paid parental leave
• Paid vacation and sick time
• 401(k) with corporate match
• Pet care discounts
• Plus so much more!

Location:

1109 13th St, Snohomish, WA 98290

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com