Client Service Specialist

Marsveterinary; Shelton (CT); On-site; USD 22,041 - 26,174; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals in Shelton, CT seeks a friendly Client Service Representative to be the welcoming face of the practice. You will greet clients and pets, answer phones, schedule visits, and explain services and fees clearly to build trust.

This role supports medical records management, follow-up calls, and product recommendations, including prescriptions. The team emphasizes service excellence, training, and a culture that fosters growth and care for pets and owners.

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound follow-up calls and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including education on general pet care
• Managing medical records, charts, reports and correspondence

Job description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

The range for this position is from $16 to $19 per hour. For those with experience, we have other roles like Liaison, so all are encouraged to apply and discuss opportunities at our unique hospital. The goal at VCA Shoreline is to build a culture of teaching, growth, and expertise that provides our team members the opportunity to build successful careers.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com