Veterinary Client Care Specialist

Ethos Veterinary Health; Monroeville (Allegheny County); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

401(k) with company match

Employee assistance program

Pet care discount program

Paid time off and uniforms

Professional development assistance

Job summary

Avets in Monroeville, PA is seeking a part-time Veterinary Client Care Coordinator to join our emergency and specialty veterinary team. You will greet clients and patients, manage check-in/out, differentiate cases between specialty or emergency care, and assist with payments and scheduling in a fast-paced hospital environment.

The role emphasizes compassionate client communication, multi-tasking across front desk duties, and keeping records accurate using our practice management software.

Qualifications

• Experience in veterinary or human health is preferred (1 year).
• Escalated client complaint resolution preferred (1 year).
• Excellent communication skills are essential.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet clients and patients on entry and exit.
• Assist clients at check-in and check-out.
• Differentiate cases between specialty or emergency care.
• Take payments and guide clients on payment options.
• Assist with phone calls and scheduling.
• Maintain medical and financial records in the practice management software.
• Communicate with referring veterinary offices and obtain referrals.
• Keep waiting area and exam rooms clean and comfortable.
• Show compassion for animals and reduce client stress during hospitalization.
• Perform other duties as needed.

Skills

Excellent communication

Multitasking

Client/patient interaction

Composure under pressure

Office software proficiency

Positive attitude

Tools

Practice management software

Job description

Avets in Monroeville, PA is seeking a part-time Veterinary Client Care Coordinator to join our emergency and specialty veterinary team. You will greet clients and patients, manage check-in/out, differentiate cases between specialty or emergency care, and assist with payments and scheduling in a fast-paced hospital environment.

The role emphasizes compassionate client communication, multi-tasking across front desk duties, and keeping records accurate using our practice management software.