Pet ER Customer Experience Coordinator — Flexible Hours & Growth

Veterinary Emergency Group The PC; Ardmore (PA); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

401K match

Health and wellness benefits

Travel stipend (yearly)

Student loan repayment assistance

Paid parental leave

Flexible work schedules

Employee referral program

VEG apparel and swag

Job summary

Veterinary Emergency Group The PC is seeking a Customer Experience Coordinator in Ardmore, PA. This role focuses on shaping each step of the client journey, from greeting to post-visit follow-up, while collaborating with veterinarians and nurses to ensure exceptional care for pets and peace of mind for owners.

The position requires excellent communication, empathy, and multi-tasking in a fast-paced veterinary setting.

Qualifications

• 2+ years in a customer service role.
• Advanced knowledge of computer programs and practice management software.
• Highly organized with strong attention to detail.
• Strong communicator able to interact positively with diverse people.
• Strong multitasking ability in fast-paced environments.
• High emotional intelligence and relational skills.
• Willingness to work in a noisy environment with odors.
• Availability to work nights, weekends, and holidays as needed.
• Capable of collaborating with clinical teams to ensure patient and client satisfaction.

Responsibilities

• Greet customers warmly in person, by phone, or online with urgency.
• Oversee all customer communications and route urgent medical calls to a doctor quickly.
• Deliver personalized, memorable experiences and seek creative ways to say yes to needs.
• Listen, resolve concerns promptly, and anticipate issues before they escalate.
• Keep nursing and medical teams updated on patient and family needs for a seamless care path.
• Provide confidential guidance on financial options and end-of-life decisions.
• Process payments accurately while protecting sensitive information.
• Follow up with clients after visits to ensure pet care satisfaction and strengthen relationships.
• Capture and celebrate meaningful moments that connect clients, pets, and the hospital.

Skills

Customer service

Organization

Communication

Multitasking

Emotional intelligence

Adaptability

Noisy environment tolerance

Night/Weekend/Holiday availability

Education

Experience with practice management software

Job description

Veterinary Emergency Group The PC is seeking a Customer Experience Coordinator in Ardmore, PA. This role focuses on shaping each step of the client journey, from greeting to post-visit follow-up, while collaborating with veterinarians and nurses to ensure exceptional care for pets and peace of mind for owners.

The position requires excellent communication, empathy, and multi-tasking in a fast-paced veterinary setting.