Veterinary Client Care Specialist

University of Wisconsin-Madison; Madison (WI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Pension plan

Paid leave

Shoe allowance

Apparel

Referral bonuses

Continuing education support

Job summary

University of Wisconsin-Madison seeks a Customer Service professional for UW Veterinary Care, Client Services. You’ll be the first contact for pet owners and refer veterinarians, handling calls with empathy and clear communication.

You’ll schedule complex appointments, manage calendars, gather admission documents, and maintain records while supporting clinical staff to ensure smooth patient flow.

Qualifications

• Minimum 2 years of high-volume customer service experience.
• Strong verbal and written communication with empathy.
• Ability to multitask and follow through reliably.
• Experience operating standard office equipment.
• Familiarity with EMR systems preferred.

Responsibilities

• Serve as first point of contact for hospital calls and triage needs.
• Schedule appointments and manage multi-department calendars.
• Collect admissions data and maintain medical records.
• Coordinate communications across teams and clients.
• Provide day-to-day operational support to the unit.

Skills

Customer service

Phone support

Empathy

Multitasking

Office equipment

Education

High School Diploma

Associates Degree

Tools

EMR systems

Office software

Job description

University of Wisconsin-Madison seeks a Customer Service professional for UW Veterinary Care, Client Services. You’ll be the first contact for pet owners and refer veterinarians, handling calls with empathy and clear communication.

You’ll schedule complex appointments, manage calendars, gather admission documents, and maintain records while supporting clinical staff to ensure smooth patient flow.