Customer Service Lead

AmeriVet Veterinary Partners; Pinetop-Lakeside (AZ); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Competitive pay

401(k) matching

Student loan assistance

Health, dental, vision, life insurance

Generous paid time off

Job summary

White Mountain Animal Hospital in Arizona is seeking an experienced CSR lead to guide our front office team and elevate client service for pets and their people.

This role requires veterinary hospital experience, strong leadership, and the ability to stay calm under pressure while multitasking. We offer growth, supportive team, and a rewarding environment.

Qualifications

• Veterinary hospital experience required.
• Leadership or supervisory experience preferred.
• Calm under pressure; able to multitask.
• People- and pet-focused attitude.

Responsibilities

• Lead and mentor our CSR team.
• Deliver exceptional service to clients and their pets.
• Manage appointments, phones, and client communications.
• Navigate veterinary software and medical terminology with confidence.
• Partner with doctors and technicians to keep the hospital running smoothly.
• Help create a positive, supportive, drama-free workplace.

Skills

Veterinary hospital experience

Leadership

Customer service excellence

Multitasking

Team mentorship

Job description

Do you thrive in a fast-paced veterinary hospital, love leading a team, and believe pets deserve amazing customer service?

If you're the kind of person who can juggle phones, clients, schedules, and a surprise puppy cuddle without breaking a sweat—we want to meet you!

This is NOT an entry-level position.

Veterinary hospital experience is REQUIRED. If you haven't worked in a veterinary practice before, this isn't the right fit—but we'd love to hear from you for future opportunities!

What You’ll Do:

• Lead and mentor our incredible CSR team
• Deliver exceptional service to clients and their pets
• Manage appointments, phones, and client communications like a pro
• Navigate veterinary software and medical terminology with confidence
• Partner with doctors and technicians to keep the hospital running smoothly
• Help create a positive, supportive, drama-free workplace

We’re Looking For Someone Who:

• Has previous experience working in a veterinary hospital (required)
• Has Leadership Or Supervisory Experience (preferred)
• Stays calm under pressure and can multitask with a smile
• Loves people just as much as pets
• Is dependable, organized, and solution-oriented
• Brings positivity, professionalism, and a great sense of humor

Why White Mountain Animal Hospital?

• Live and work in the beautiful White Mountains of Arizona
• Supportive Team That Truly Cares About Each Other
• Opportunities for growth and continued learning
• Spend your days making a difference for pets and the people who love them

If you’re ready to lead an amazing front office team and bring your veterinary CSR experience to a practice that values compassion, teamwork, and excellence, we’d love to hear from you!

At AmeriVet, we’re committed to your growth, development, well‑being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well‑being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well‑being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full‑time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.