Veterinary Client Service Representative

Grandview Animal Hospital; Grandview (MO); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Base pay + 401(k) match

Health and wellness benefits (start on

Job summary

Grandview Animal Hospital is seeking a Veterinary Client Service Representative in Grandview, MO. You will be the first and last impression for clients, greeting pets and their people with warmth and efficiency.

You will manage appointments, payments, and communications, while supporting the medical team with accurate records and clear information. The role requires at least 2 years in customer service, with preferred veterinary or medical office experience.

Qualifications

• Minimum of 2 years of customer service experience.
• Previous veterinary/animal care, medical office, or client service experience preferred.

Responsibilities

• Greet clients and patients warmly and professionally upon arrival.
• Schedule appointments and help clients choose the best care options for their pets.
• Answer calls, emails, and texts with empathy and accuracy.
• Check clients in/out, process payments, and review invoices.
• Explain services, policies, treatment plans, and wellness recommendations.
• Assist with medication refills, reminders, and follow-up communications.
• Maintain accurate client/patient records in the practice management system.
• Coordinate communication between veterinarians, technicians, assistants, and clients.
• Handle client concerns with compassion and professionalism.
• Educate on preventive care, wellness visits, vaccination schedules, and hospital resources.

Skills

Customer service

Communication

Multitasking

Attention to detail

Compassion

Teamwork

Tools

Scheduling software

Practice management system

Phone system

Job description

Veterinary Client Service Representative

Grandview, Missouri, United States

Veterinary Client Service Representative (CSR) Wanted!

Love animals? Thrive on helping people? Enjoy creating exceptional experiences for both pets and their humans? If that sounds like you, keep reading.

We're looking for a full-time Client Service Representative (CSR) who brings positive energy, outstanding customer service skills, and a genuine passion for helping pets and their families. As the first and last impression of our hospital, you'll play a vital role in creating a welcoming, compassionate, and efficient experience for every client who walks through our doors.

If you're the kind of person who can juggle phone calls, appointments, client questions, and puppy cuddles—all while keeping a smile on your face—you'll fit right in.

As a key member of our veterinary team, you'll:

• Greet clients and patients warmly and professionally upon arrival.
• Create a welcoming and positive first impression for every pet and pet parent.
• Schedule appointments efficiently while helping clients find the best care options for their pets.
• Answer incoming phone calls, emails, and text messages with professionalism, empathy, and accuracy.
• Check clients in and out, process payments, and review invoices.
• Explain hospital services, policies, treatment plans, wellness programs, and preventative care recommendations.
• Assist clients with medication refills, appointment reminders, and follow-up communications.
• Maintain accurate client and patient records within the practice management system.
• Coordinate communication between veterinarians, technicians, assistants, and clients.
• Handle client concerns and resolve issues with compassion and professionalism.
• Educate pet parents on preventive care, wellness visits, vaccination schedules, and hospital resources.
• Support the medical team by ensuring client information is accurate and complete before appointments.
• Manage daily appointment flow and help maximize schedule efficiency.
• Assist with administrative tasks including filing, data entry, inventory support, and record management.
• Help maintain a clean, organized, and welcoming reception area and lobby.
• Build lasting relationships with clients through exceptional service and personalized care.
• Advocate for every pet and family by ensuring they feel heard, supported, and cared for throughout their visit.

Who You Are

You have:

• A minimum of 2 years of customer service experience required.
• Previous veterinary, animal care, medical office, or client service experience preferred.
• Excellent communication and interpersonal skills.
• Strong multitasking abilities and attention to detail.
• The ability to remain calm, compassionate, and professional in fast-paced or emotional situations.
• Experience handling multiple phone lines, scheduling software, and computer systems.
• Strong organizational and time management skills.
• A positive attitude and team-first mindset.
• A genuine love for animals and the people who love them.
• The ability to provide exceptional service while maintaining accuracy and efficiency.

Why You'll Love It Here

• Competitive compensation (depending on experience) including base pay and 401(k) match.
• Comprehensive health and wellness benefits that start on day one.
• Flexible work schedules to support your life outside of work.
• Paid Time Off (PTO) because we truly believe in a TREAT YOURSELF mentality.
• A BIG focus on learning and growing with opportunities for professional development.
• Mentorship and real career growth opportunities.
• A supportive team culture where your contributions matter.
• And the little (big) things, like comfy scrubs, four-legged coworkers, and lots of adorable patients.