Veterinary Client Care Representative

Innovetive PetCare; Bentonville (AR); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental Insurance

Vision insurance

Employee discounts

Flexible schedules

401K with company match

Training and Career development

Job summary

All Pets Animal Hospital of Bentonville is seeking a compassionate Veterinary Client Care Representative to join our welcoming team. You will be the first and last contact for clients, greeting them at the front desk and answering multi-line phones with warmth and professionalism.

This full-time CCR role emphasizes customer service, hospitality, and accurate record-keeping. You’ll schedule appointments, obtain patient histories, verify vaccination records, process invoices and payments, and

Qualifications

• Customer service-focused hospitality mindset.
• Desire to build a long-term career in veterinary client care.
• Compassionate, empathetic, and people-focused.
• Calm and professional in fast-paced environments.
• Organized, dependable, and detail-oriented.
• A positive team player who collaborates well.
• Clear communicator and able to educate clients.
• Experience with veterinary reception is preferred.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and compassion
• Answer multi-line phones and schedule appointments efficiently
• Obtain and document patient histories and client information
• Verify vaccination and testing records
• Communicate patient arrivals and treatment needs with the medical team
• Process invoices, payments, and financial transactions
• Assist clients with prescription diets, flea and tick preventatives, and over-the-counter products as directed by a veterinarian
• Maintain accurate patient records in veterinary software
• Support daily hospital operations to ensure a smooth client experience
• Deliver a hospitality-focused experience that exceeds client expectations

Skills

Customer service

Hospitality

Communication

Teamwork

Organization

Detail-oriented

Empathy

Job description

Veterinary Client Care Representative

Department: Receptionists

Employment Type: Full Time

Location: Bentonville, Arkansas

Compensation: $18.00 - $20.00 / hour

Description

Join a Veterinary Team That Puts People and Pets First

Are you passionate about hospitality, customer service, and creating exceptional experiences for both pets and their families? Do you thrive in a role where you can build relationships, provide comfort, and make a meaningful impact every day?

All Pets Animal Hospital of Bentonville is seeking a compassionate, service-driven Veterinary Client Care Representative (CCR) to join our growing team. This is more than a receptionist position—it's an opportunity to become an integral part of a veterinary hospital dedicated to delivering outstanding client care and exceptional patient experiences.

We are looking for someone who is excited to build a long-term career in veterinary client care, values teamwork, and is committed to creating lasting relationships with our clients and patients.

As the first and last point of contact for our clients, you play a critical role in shaping their experience. Whether you're greeting clients at the front desk, answering questions over the phone, or helping guide pet owners through important medical visits, your compassion and professionalism help create trust and confidence in our hospital.

If you have a heart for hospitality, enjoy helping others, and want to be part of a team that genuinely cares, we'd love to meet you.

Some of the responsibilities you will own in this role:

• Welcome clients and patients with warmth, professionalism, and compassion
• Answer multi-line phones and schedule appointments efficiently
• Obtain and accurately document patient histories and client information
• Verify vaccination and testing records
• Communicate patient arrivals and treatment needs with the medical team
• Process invoices, payments, and financial transactions
• Assist clients with prescription diets, flea and tick preventatives, and over-the-counter products as directed by a veterinarian
• Maintain accurate patient records within veterinary software systems
• Support daily hospital operations and help ensure a smooth client experience
• Deliver a hospitality-focused experience that exceeds client expectations

What We're Looking For:

• Passionate about customer service, hospitality, and helping others
• Committed to building a long-term career in veterinary medicine
• Compassionate, empathetic, and people-focused
• Calm and professional in fast-paced situations
• Organized, dependable, and detail-oriented
• A positive team player who enjoys collaborating with others
• Comfortable educating clients and communicating clearly
• Passionate about creating exceptional client and patient experiences

• Previous veterinary reception experience preferred
• Medical reception experience considered
• Strong customer service or hospitality background required
• Experience with veterinary practice software is a plus
• Basic knowledge of veterinary preventive care, vaccines, and wellness services is helpful

Benefits

• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development