Veterinary Receptionist

veterinarypracticepartners; Bentonville (AR); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive wage

Medical/dental/vision insurance

Paid time off for full-time employees

401(k) plan for full-time employees

Professional development opportunities

Great pet discounts

Job summary

Dogwood Trails Animal Hospital in Bentonville, Arkansas, is seeking a full-time Customer Service Representative to be the first point of contact for our veterinary clients and their pets. You will handle check-in/out, answer questions, process payments, and schedule appointments in a fast-paced, pet-loving environment.

Prior veterinary receptionist experience is preferred; strong organization and a calm, professional demeanor are essential.

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant is preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details.
• Answer client questions and triage client concerns.
• Endure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Organizational skills

Multitasking

Job description

Customer Service Representative

Dogwood Trails Animal Hospital is hiring a full-time Customer Service Representative to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

• Competitive wage
• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off for full-time employees
• 401(k) plan for full-time employees
• Professional development opportunities
• Great pet discounts
• Salary: $16.00 - $18.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: Schedule would be three 12-hour shifts per week which fall within our hours of operations.

Clinic Hours of Operations are as follows: Monday - Saturday, 8 am - 8 pm

Key Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details.
• Answer client questions and triage client concerns.
• Endure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant is preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

About Dogwood Trails Animal Hospital

Dogwood Trails is a brand-new state-of-the-art small animal hospital located in Bentonville, Arkansas. Open since October 2024, the hospital offers a variety of services to provide the best comprehensive care to our patients through all stages of life including preventative care, soft tissue surgeries, dentals, in-house diagnostics, ultrasound, and digital full body and dental radiographs.

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