Veterinary Client Care Rep — Welcoming Clients & Pets

Arlington Pet Hospital; Arlington (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition support

Referral bonuses

Wellness benefits

Job summary

Arlington Pet Hospital & Resort is seeking a Veterinary Client Care Representative to join our front desk team. You will warmly greet clients, coordinate appointments, and maintain client records, ensuring a smooth hospital flow.

This full-time role emphasizes compassionate client interactions, strong teamwork, and the ability to manage multiple tasks in a busy pet care environment. We offer growth opportunities, benefits, and ongoing professional development.

Qualifications

• Strong communication and customer service skills.
• Excellent teamwork, organization, and problem-solving abilities.
• Ability to remain calm, professional, and attentive to detail in a fast-paced environment.
• Confidence managing multiple priorities without losing sight of the client experience.
• A friendly, compassionate, and professional approach to helping people and their pets.
• Willingness to learn, grow, and participate in ongoing professional development.
• Ability to follow hospital policies, procedures, and assigned responsibilities.
• A positive, team-oriented attitude.
• Commitment to continuous improvement and contributing to a supportive workplace.

Responsibilities

• Warmly greet clients and patients and facilitate efficient check-in and check-out.
• Maintain an organized reception flow and help minimize client wait times.
• Schedule and confirm appointments by phone, email, text, and online portals.
• Answer incoming calls using professional telephone etiquette and established hospital protocols.
• Route medical questions, urgent concerns, and other inquiries to the appropriate veterinary team member.
• Monitor and respond to client communications throughout the day.
• Create, update, and maintain accurate client and patient records in the practice management system.
• Address client questions and concerns with compassion and professionalism, escalating issues when additional assistance is needed.
• Process financial transactions accurately and follow established hospital procedures.
• Maintain appropriate documentation in accordance with hospital policies.
• Keep the reception area and workspace clean, organized, welcoming, and professional.
• Collaborate with the veterinary team to support excellent patient care and a positive client experience.

Skills

Communication

Customer service

Teamwork

Problem solving

Attention to detail

Willingness to learn

Policy adherence

Positive attitude

Professionalism

Job description

Arlington Pet Hospital & Resort is seeking a Veterinary Client Care Representative to join our front desk team. You will warmly greet clients, coordinate appointments, and maintain client records, ensuring a smooth hospital flow.

This full-time role emphasizes compassionate client interactions, strong teamwork, and the ability to manage multiple tasks in a busy pet care environment. We offer growth opportunities, benefits, and ongoing professional development.