Client Care Representative- Arlington, TN

Vetcor; Arlington (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Tuition support

Referral bonuses

Health insurance

Dental insurance

Vision insurance

Paid parental leave

Paid time off

Employee pet discounts

Wellness benefits

Uniform allowance

Quarterly bonuses

Continuing education allowance

Employee discount program

Six paid holidays

Employee Assistance Program

Job summary

Arlington Pet Hospital & Resort is seeking a Veterinary Client Care Representative to be the first point of contact for clients, warmly greeting families and coordinating appointments while ensuring smooth front-desk operations.

As part of Vetcor's well-established, seven-doctor team, you will maintain professional client communications, manage records, handle payments, and support a collaborative hospital culture that values teamwork, ongoing education, and employee benefits such as 401(k)

Qualifications

• Excellent communication and customer service skills are required.
• Ability to stay organized and manage front-desk tasks efficiently.
• Professional demeanor and attention to detail in a fast-paced setting.

Responsibilities

• Greet clients warmly and manage efficient check-in/check-out.
• Maintain an organized reception flow and minimize wait times.
• Schedule and confirm appointments by phone, email, text, and portals.
• Answer calls with professional etiquette following hospital protocols.
• Maintain accurate client/patient records in the management system.
• Process financial transactions and document according to policy.
• Support the veterinary team to ensure a positive client experience.

Skills

Strong communication

Customer service

Teamwork

Organizational skills

Job description

Who We Are

Position Details

Who We Are Arlington Pet Hospital & Resort is Hiring a Veterinary Client Care Representative! Position Details Role: Veterinary Client Care Representative Status: Full-Time Salary: Competitive and based on experience, skills, and performance Schedule: 4 days per week with rotating weekend shifts Benefits Highlights Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses. Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts. Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance. Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program. Love People and Pets? You’ll Fit Right In. At Arlington Pet Hospital & Resort, great veterinary care starts with creating a great experience for both pets and the people who love them. We’re looking for an enthusiastic, compassionate, and dependable Veterinary Client Care Representative to join our team and help make every client feel welcomed, valued, and cared for. As the first point of contact for our clients, you’ll set the tone for each visit. From welcoming families and coordinating appointments to answering questions and keeping communication flowing, you’ll help make sure our front desk—and our hospital—runs smoothly. We’re a well-established veterinary hospital with seven wonderful doctors and a team that genuinely appreciates the personalities, talents, and perspectives each person brings to the practice. We work hard, support one another, and believe enjoying the people you work with makes a difference. Why Our Client Care Representatives Love Working Here Join a well-established hospital with a collaborative seven-doctor team Work in an environment where compassion, professionalism, and teamwork matter Play an important role in creating an exceptional experience for clients and their pets Be part of a team that appreciates the unique contributions of every employee Grow your skills through ongoing learning and professional development Work alongside people who support one another and share a commitment to excellent veterinary care Build meaningful relationships with clients while helping their pets receive the care they need What Our Client Care Representatives Do Warmly greet clients and patients and facilitate efficient check-in and check-out Maintain an organized reception flow and help minimize client wait times Schedule and confirm appointments by phone, email, text, and online portals Answer incoming calls using professional telephone etiquette and established hospital protocols Route medical questions, urgent concerns, and other inquiries to the appropriate veterinary team member Monitor and respond to client communications throughout the day Create, update, and maintain accurate client and patient records in the practice management system Address client questions and concerns with compassion and professionalism, escalating issues when additional assistance is needed Process financial transactions accurately and follow established hospital procedures Maintain appropriate documentation in accordance with hospital policies Keep the reception area and workspace clean, organized, welcoming, and professional Collaborate with the veterinary team to support excellent patient care and a positive client experience What You’ll Bring Strong communication and customer service skills Excellent teamwork, organization, and problem-solving abilities Ability to remain calm, professional, and attentive to detail in a fast-paced environment Confidence managing multiple priorities without losing sight of the client experience A friendly, compassionate, and professional approach to helping people and their pets Willingness to learn, grow, and participate in ongoing professional development Ability to follow hospital policies, procedures, and assigned responsibilities A positive, team-oriented attitude Commitment to continuous improvement and contributing to a supportive workplace Physical & Environmental Requirements This position requires the ability to frequently sit, stand, walk, bend, reach, and use hands and fingers to operate computers, telephones, payment systems, and other office equipment. Team members must be comfortable using computers and telephones for extended periods and communicating professionally with clients and coworkers in person and through phone, text, email, and other electronic systems. The role may also require occasionally lifting, carrying, pushing, or pulling up to 50 pounds and moving throughout the hospital to assist clients, support patient care, and complete assigned responsibilities. As with many veterinary hospital roles, the work environment may include exposure to animals, animal waste, cleaning chemicals, disinfectants, medications, noise, odors, allergens, potential zoonotic diseases, animal bites and scratches, sharps, and other veterinary occupational hazards. Following established safety practices is essential. The Extras You’ll Actually Feel At Arlington Pet Hospital & Resort, being a Client Care Representative is about much more than managing a front desk. You’re the connection between our clients and the veterinary team—and the way you communicate, organize, problem-solve, and welcome people can shape their entire experience with our hospital. You’ll have the opportunity to work alongside a team that values collaboration while continuing to develop your own skills. Bring your personality, compassion, and commitment to helping others, and you’ll have the chance to make an impact every day. Benefits You Can’t Beat Benefit eligibility may vary based on full-time or part-time status. Benefits designated as full-time only are subject to eligibility requirements. Financial Benefits A flexible approach to compensation that reflects your skill set and future performance 401(k) matching & Roth Retirement Savings Plan Flexible Spending Account (full-time only) 529 Savings Plan Tuition Support Program (full-time only) Referral bonus program Wellness Benefits Health insurance, including medical, dental, and vision (full-time only) Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only) Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply. Sick Time / Paid Time Off Free or discounted lab work for all employee pets Pet discounts on services and products Pet food discount program Workplace Benefits Quarterly Team Rewards Bonus Program Professional development opportunities Continuing education allowance Uniform allowance Lifestyle Benefits Six paid holidays (full-time only) Employee Assistance Program Employee discount program Join Our Team! If you’re friendly, organized, compassionate, and energized by helping people and their pets, we’d love to meet you. Bring your customer service skills and team-first attitude to a hospital where your contributions matter and your growth is encouraged. Diversity, equity, inclusion, and belonging are core values at Arlington Pet Hospital & Resort and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by bringing different perspectives and ways of understanding and engaging with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, experience a true sense of belonging, and are empowered to reach their highest potential.