Veterinary Client Experience Specialist - Flexible Hours

Ham Lake Veterinary Hospital; Andover (MN); Presencial; USD 20 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement benefits

Bonus incentive

Flexible work schedules

Career development

Employee Assistance Program

Employee Referral Program

Resumo da oferta

Ham Lake Veterinary Hospital is seeking a client service representative to ensure an exceptional client experience. The CSR handles front desk duties, appointment tracking, medical records updates, and cash handling while supporting a busy veterinary team.

Responsibilities include greeting clients and patients, answering calls with professional etiquette, processing payments, and coordinating patient flow to maintain efficient daily operations. Weekend availability is required.

Qualificações

• Patient-focused, compassionate approach to clients and patients.
• Ability to communicate clearly with clients and team members.
• Strong organization to manage records, appointments, and workflow.

Responsabilidades

• Lead front desk operations and opening/closing procedures.
• Maintain clean, organized reception and waiting areas.
• Process payments and manage client accounts.
• Schedule clinic appointments and support Doctor preferences.
• Update client/patient files and send reminders.
• Provide warm, friendly greetings to clients and patients.

Conhecimentos

Patience & Compassion

Collaboration & Teamwork

Communicating

Active Listening

Organization Skills

Client Satisfaction

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Ham Lake Veterinary Hospital is seeking a client service representative to ensure an exceptional client experience. The CSR handles front desk duties, appointment tracking, medical records updates, and cash handling while supporting a busy veterinary team.

Responsibilities include greeting clients and patients, answering calls with professional etiquette, processing payments, and coordinating patient flow to maintain efficient daily operations. Weekend availability is required.