Veterinary Care Coordination Leader — Client Experience

Vravet; Gaithersburg (MD); On-site; USD 85,962,240 - 100,289,280; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental leave

401(k) plan

Pet discounts

CE stipends

Career development

Job summary

Veterinary Referral Associates in Gaithersburg, MD seeks a Care Coordination Manager to lead and develop all client-facing administrative teams, ensuring an exceptional experience for clients, patients, and referring veterinarians. The role partners with hospital leadership to drive service excellence and efficient operations.

The position emphasizes staff development, workflow optimization, and maintaining standards across scheduling, billing, and communications within a busy 24/7

Qualifications

• Must lead a large administrative team and drive service excellence.
• Experience in veterinary/healthcare/hospital operations is preferred.
• Strong leadership and interpersonal skills required.
• Understanding of veterinary environment protocols is advantageous.

Responsibilities

• Lead, mentor, coach, and develop a large administrative team across Care Coordinators and Billing roles.
• Recruit, onboard, and train administrative staff to build top talent.
• Provide regular feedback and conduct performance evaluations to align goals.
• Promote a positive, collaborative, client-focused culture and enforce policies.
• Organize regular department meetings and trainings to address concerns.

Skills

Leadership

Communication

Time management

Prioritization

Financial acumen

Veterinary software

Office tools

Multitasking

Education

High School Diploma

Associate/Bachelor's preferred

Tools

PMS software

Time-tracking tools

Microsoft Office

Job description

Veterinary Referral Associates in Gaithersburg, MD seeks a Care Coordination Manager to lead and develop all client-facing administrative teams, ensuring an exceptional experience for clients, patients, and referring veterinarians. The role partners with hospital leadership to drive service excellence and efficient operations.

The position emphasizes staff development, workflow optimization, and maintaining standards across scheduling, billing, and communications within a busy 24/7