Compassionate Veterinary Care Coordinator | Swing Shift

Vravet; Gaithersburg, Northern (MD, KY); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with discretionary contribution

Team Member Discounts

Parental Leave

Job summary

PetVet Care Centers’ Veterinary Referral Associates in Gaithersburg, MD is seeking a Veterinary Receptionist (Care Coordinator) for a Swing Shift. The role blends client service with hospital support, including scheduling, data entry, and basic medical emergency handling.

The successful candidate has at least 2 years in customer service, is comfortable in a veterinary setting, and can multitask under pressure while delivering an excellent client experience.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position.
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
• Candidate MUST have experience working in a veterinary hospital.
• Candidate must have at least 2 years of experience working in customer service, i.e. veterinary, restaurant, retail, or service business.
• Must have sound decision-making skills and be able to multi-task while working in an environment of stress.
• Excellent communication and client service skills.
• Ability to work individually and in a team-oriented environment.
• Ability to take direction.
• Ability to handle money accurately and honestly.
• Be well-groomed and organized.
• Be friendly, outgoing and people-oriented.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Communication

Multitasking

Teamwork

Calm under pressure

Data entry

Education

High school diploma or GED

Tools

Cornerstone

Job description

PetVet Care Centers’ Veterinary Referral Associates in Gaithersburg, MD is seeking a Veterinary Receptionist (Care Coordinator) for a Swing Shift. The role blends client service with hospital support, including scheduling, data entry, and basic medical emergency handling.

The successful candidate has at least 2 years in customer service, is comfortable in a veterinary setting, and can multitask under pressure while delivering an excellent client experience.