Care Coordination Manager - Client Experience Leader (Vet)

PetVet Care Centers; Gaithersburg (MD); On-site; USD 85,962,000 - 100,289,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Parental Leave

401(k) Plan

Pet Discounts

Wellbeing Support

CE Stipends

Relief Fund

Job summary

PetVet Care Centers’ Veterinary Referral Associates in Gaithersburg, MD seeks a Care Coordination Manager to lead all client-facing administrative teams, ensuring an exceptional client and patient experience while coordinating with hospital leadership and clinicians. The role oversees staffing, training, and service standards across departments.

The position emphasizes a hands-on leader who builds a culture of service excellence, oversees workflows, and supports 24/7 specialty/emergency

Qualifications

• Must have leadership experience in fast-paced environments.
• Strong client service orientation and staff development.
• Knowledge of veterinary hospital operations and SOPs.

Responsibilities

• Lead and develop a large administrative team across care coordination functions.
• Recruit, onboard, and train administrative staff to build top talent.
• Monitor client experience metrics and drive service excellence.

Skills

Leadership

Interpersonal skills

Communication

Education

High School Diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Veterinary practice management software

Workforce management/time-tracking tools

Microsoft Office

Job description

PetVet Care Centers’ Veterinary Referral Associates in Gaithersburg, MD seeks a Care Coordination Manager to lead all client-facing administrative teams, ensuring an exceptional client and patient experience while coordinating with hospital leadership and clinicians. The role oversees staffing, training, and service standards across departments.

The position emphasizes a hands-on leader who builds a culture of service excellence, oversees workflows, and supports 24/7 specialty/emergency