Internal Medicine Veterinary Receptionist (Care Coordinator) - Veterinary Referral Associates

PetVet Care Centers; Gaithersburg (MD); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Calm app access and 24/7 EAP

CE stipends and career development

Job summary

PetVet Care Centers' Veterinary Referral Associates in Gaithersburg, MD is seeking an Internal Medicine Veterinary Receptionist (Care Coordinator) to join the team. This role supports a high-performing hospital with administrative and customer service tasks, aligning with roles like Veterinary Receptionist or Client Care Specialist.

The hospital offers AAHA-accredited services and 24/7 emergency care access, with a focus on compassionate, comprehensive patient care and client service.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years in fast-paced customer service, preferably in veterinary/medical field.
• Prior veterinary hospital experience required.
• Proficient with high-volume multi-line phone systems.
• Familiar with veterinary terminology and emergency signs.

Responsibilities

• Provide excellent in-person, phone, and high-stress customer service.
• Manage lobby flow, schedule appointments, and address concerns.
• Assist with basic medical emergencies for pets and owners.

Skills

Customer service

Phone systems

Veterinary terminology

High-stress handling

Data entry

Education

High school diploma or equivalent

Tools

Idexx Cornerstone software

Job description

PetVet Care Centers' Veterinary Referral Associates is currently seeking Internal Medicine Veterinary Receptionist (Care Coordinator) to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Veterinary Referral Associates in Gaithersburg, MD has earned national recognition as one of the most established and respected specialty veterinary and emergency hospitals in the country — seeing cases from across Maryland and as far as Pennsylvania, with 24/7 emergency care available without an appointment every day of the year including holidays. The hospital is AAHA‑accredited and offers an extraordinary breadth of specialty services including dermatology, internal medicine, oncology, surgery, diagnostic imaging, feline radioactive iodine hyperthyroid therapy, and a board‑certified veterinary criticalist for life‑threatening conditions.

Key Responsibilities

• Provides excellent customer service in‑person, over the phone, and during high‑stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or equivalent.
• Prior experience in a veterinary hospital is required.
• Minimum of 2 years of experience in fast‑paced customer service, preferably in the veterinary/medical field.
• Proficiency in working with high‑volume multi‑line phone systems.
• Familiarity with common veterinary medical terminology and the ability to recognize signs and symptoms indicative of emergency patient conditions.

Preferred Skills (Nice To Have)

• Excellent communication and client service skills with proper phone etiquette.
• Strong team‑oriented work approach.
• Accurate handling of financial transactions.
• Organized, and people‑oriented.
• Demonstrates sound decision‑making and multitasking abilities in high‑stress environments.
• Comfortable working with animals.
• Experience with Idexx Cornerstone software is a plus!

Schedule:

• Monday‑Friday, 8‑hour shifts.
• There will be an initial 90‑day training period of various shift rotations which may include mornings, evenings, and weekends.
• Regular schedule after training will be: Monday‑Friday, 8‑hour shifts.
• Please note that shift schedules may change based on business needs, and you will be notified of any schedule adjustments in advance.

What We Offer

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$20—$27 USD

At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high‑quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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