Care Coordinator - Internal Medicine Vet Receptionist

PetVet Care Centers; Gaithersburg (MD); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Calm app access and 24/7 EAP

CE stipends and career development

Job summary

PetVet Care Centers' Veterinary Referral Associates in Gaithersburg, MD is seeking an Internal Medicine Veterinary Receptionist (Care Coordinator) to join the team. This role supports a high-performing hospital with administrative and customer service tasks, aligning with roles like Veterinary Receptionist or Client Care Specialist.

The hospital offers AAHA-accredited services and 24/7 emergency care access, with a focus on compassionate, comprehensive patient care and client service.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years in fast-paced customer service, preferably in veterinary/medical field.
• Prior veterinary hospital experience required.
• Proficient with high-volume multi-line phone systems.
• Familiar with veterinary terminology and emergency signs.

Responsibilities

• Provide excellent in-person, phone, and high-stress customer service.
• Manage lobby flow, schedule appointments, and address concerns.
• Assist with basic medical emergencies for pets and owners.

Skills

Customer service

Phone systems

Veterinary terminology

High-stress handling

Data entry

Education

High school diploma or equivalent

Tools

Idexx Cornerstone software

Job description

PetVet Care Centers' Veterinary Referral Associates in Gaithersburg, MD is seeking an Internal Medicine Veterinary Receptionist (Care Coordinator) to join the team. This role supports a high-performing hospital with administrative and customer service tasks, aligning with roles like Veterinary Receptionist or Client Care Specialist.

The hospital offers AAHA-accredited services and 24/7 emergency care access, with a focus on compassionate, comprehensive patient care and client service.