Veterinary Care Coordinator — Front Desk & Client Champion

Broadway Animal Hospital; Everett (WA); Vor Ort; USD 29.000 - 32.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Parental leave

401(k)

Pet discounts

Calm app access

CE stipends

Career development resources

Grant Circle

Local hospital culture

Zusammenfassung

Broadway Animal Hospital in Everett, WA seeks a friendly Veterinary Receptionist (Care Coordinator) to ensure exceptional client service and smooth front-desk operations. The role supports doctors and staff with appointments, phone coverage, and patient records, while maintaining a welcoming clinic environment.

Responsibilities include lobby management, data entry in the practice system, basic pet safety during emergencies, and assisting with retail interactions.

Qualifikationen

• 18 years or older to be considered
• High school diploma or GED required
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills, providing courteous and prompt assistance
• 1 to 2 years of experience

Aufgaben

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Kenntnisse

Customer service

Data entry

Administrative support

Communication

Ausbildung

High school diploma or GED

Jobbeschreibung

Broadway Animal Hospital in Everett, WA seeks a friendly Veterinary Receptionist (Care Coordinator) to ensure exceptional client service and smooth front-desk operations. The role supports doctors and staff with appointments, phone coverage, and patient records, while maintaining a welcoming clinic environment.

Responsibilities include lobby management, data entry in the practice system, basic pet safety during emergencies, and assisting with retail interactions.