Veterinary Receptionist (Care Coordinator) - Pet Doctor

Pet Doctor; Tucson (AZ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Great team culture

Healthy work-life balance

Job summary

Pet Doctor in Tucson, AZ is seeking a Veterinary Receptionist (Care Coordinator) to deliver outstanding client service and support the hospital team. The role combines front-desk reception, scheduling, data entry in practice management software, and basic pet-care workflows in a fast-paced clinic.

You will handle inquiries in person and over the phone, calm distressed owners, assist with medication pickups, and help with retail transactions while ensuring accurate records and smooth lobby flow.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Excellent customer service skills, providing courteous and prompt assistance
• 1 year prior experience as CSR in veterinary field
• Preferred: vaccine, booster, surgery knowledge that will assist in scheduling accurately

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Communication

Stress management

Education

High school diploma or GED

Tools

Practice management software

Job description

Position: Veterinary Receptionist (Care Coordinator) - Pet Doctor

Veterinary Receptionist (Care Coordinator) - Pet Doctor

PetVet Care Centers' Pet Doctor is currently seeking a Veterinary Receptionist (Care Coordinator) to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Pet Doctor in Tucson, Arizona is a modern veterinary practice focused on accessible, high-quality care and client convenience. Our team thrives in a fast-paced environment that values innovation, collaboration, and excellent service.

Why Join Us:

• Great team culture, healthy work-life balance, and a supportive team that values collaboration, growth, and each other.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Excellent customer service skills, providing courteous and prompt assistance
• 1 years prior experience as CSR in veterinary field
  PREFERRED : Vaccine, booster, surgery knowledge that will assist in scheduling accurately