Veterinary Care Coordinator & Client Concierge

Petvet-Care-Centers; Kinston (NC); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental leave

401(k) plan

Pet discounts

Wellbeing support

CE stipends

Grant Circle

Hospital culture

Job summary

Five Oaks Animal Hospital in North Carolina is seeking a Veterinary Receptionist (Care Coordinator) to join our team. You will perform administrative and customer service tasks, supporting the hospital's smooth operation and delivering a high level of care to clients and their pets.

This role aligns with positions such as Veterinary Receptionist or Client Care Specialist, with shifts 7:30 AM–4:30 PM or 9:00 AM–6:00 PM, and the hospital open hours 7:30 AM–6:00 PM.

Qualifications

• Applicants must be 18 years or older.
• High school diploma or GED required.
• Knowledge of clerical procedures and ability to organize files and records.
• Excellent customer service skills, providing courteous and prompt assistance.
• Some animal experience preferred.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Excellent customer service

Clerical procedures

Animal experience

Education

High school diploma or GED

Job description

Five Oaks Animal Hospital in North Carolina is seeking a Veterinary Receptionist (Care Coordinator) to join our team. You will perform administrative and customer service tasks, supporting the hospital's smooth operation and delivering a high level of care to clients and their pets.

This role aligns with positions such as Veterinary Receptionist or Client Care Specialist, with shifts 7:30 AM–4:30 PM or 9:00 AM–6:00 PM, and the hospital open hours 7:30 AM–6:00 PM.