Compassionate Veterinary Receptionist & Care Coordinator

PetVet Care Centers; Kinston (NC); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid parental leave

401(k) with employer contribution

Team member pet discounts

Emotional wellbeing support (Calm app,

CE stipends and career development

Job summary

PetVet Care Centers’ Five Oaks Animal Hospital in Kinston, North Carolina, is seeking a Care Coordinator (Veterinary Receptionist) to deliver top‑tier client service and hospital support. The role blends administrative tasks with client communication to ensure smooth daily operations and exceptional patient care.

The position emphasizes teamwork, professional growth, and a compassionate workplace culture, with shifts aligned to the hospital hours and open communication across teams.

Qualifications

• Must be 18 years of age or older to be considered for this position.
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
• Knowledge of clerical procedures and ability to organize files and records.
• Excellent customer service skills, providing courteous and prompt assistance.
• Some animal experience preferred.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Clerical skills

Communication

Animal experience

Education

High school diploma or GED

Job description

PetVet Care Centers’ Five Oaks Animal Hospital in Kinston, North Carolina, is seeking a Care Coordinator (Veterinary Receptionist) to deliver top‑tier client service and hospital support. The role blends administrative tasks with client communication to ensure smooth daily operations and exceptional patient care.

The position emphasizes teamwork, professional growth, and a compassionate workplace culture, with shifts aligned to the hospital hours and open communication across teams.