Veterinary Care Coordinator - Calm Front Desk Pro

PetVet Care Centers; Stroudsburg (Monroe County); On-site; USD 32,000 - 46,000; Full time

Job summary

PetVet Care Centers' Barton Heights Veterinary Hospital in Stroudsburg is seeking a Veterinary Receptionist (Care Coordinator) to join our AAHA-accredited, 24/7 hospital team. You’ll provide administrative and client service support to ensure smooth operation and outstanding patient experiences.

Responsibilities include managing lobby flow, scheduling, basic pet care coordination, data entry in practice software, and assisting with retail and billing.

Qualifications

• High school diploma or GED required, or equivalent.
• Must be 18 years of age or older.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Education

High school diploma or GED

Job description

PetVet Care Centers' Barton Heights Veterinary Hospital in Stroudsburg is seeking a Veterinary Receptionist (Care Coordinator) to join our AAHA-accredited, 24/7 hospital team. You’ll provide administrative and client service support to ensure smooth operation and outstanding patient experiences.

Responsibilities include managing lobby flow, scheduling, basic pet care coordination, data entry in practice software, and assisting with retail and billing.