Veterinary Care Coordinator — Front Desk Pro

PetVet Care Centers; Northern (KY); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid parental leave

401(k)

Pet discounts

Wellbeing support (Calm app)

CE stipends and career development

Job summary

PetVet Care Centers’ Stoney Creek Veterinary Hospital is seeking a Veterinary Receptionist (Care Coordinator) on a rotating shift to join our team. You will provide administrative support, greet clients, manage appointments, and help maintain a smooth hospital flow.

We value compassionate care, teamwork, and reliability. The role involves fast-paced client interactions and basic data entry in our practice management software, with opportunities for training and professional growth.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position.
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Willing to train the right candidate
• Preferably a College Graduarte

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Data entry

Education

High school diploma or GED

College degree preferred

Job description

PetVet Care Centers’ Stoney Creek Veterinary Hospital is seeking a Veterinary Receptionist (Care Coordinator) on a rotating shift to join our team. You will provide administrative support, greet clients, manage appointments, and help maintain a smooth hospital flow.

We value compassionate care, teamwork, and reliability. The role involves fast-paced client interactions and basic data entry in our practice management software, with opportunities for training and professional growth.